This privacy notice has been compiled to help you understand why we ask you for your personal information when you use one of our websites and how we will store and use this information.
At the heart of our work is helping you and other users find suitable courses and learning providers. This is defined as our Legitimate Business Interest. We process your personal data to help you make informative decisions when selecting courses and learning providers.
We do that by:
Providing extensive educational information
Providing advertising and promotional opportunities for education providers
Providing features to enable users to contact education providers directly
Recommending things which we think you'll like, such as courses and learning providers
Notifying you about things you've told us you like, such as a new course in your local area
Personalizing sections of our websites to your preferences
Dealing with any requests you make or content you submit
Getting in touch if we need to tell you about something, like a change to our policies or issues with our service
Monitoring usage and performance in order to improve the services we offer.
This privacy notice applies to all our website and app users whether registered or not, including people responding to surveys, competitions and writing reviews.
Keeping your information safe and private is very important to us. All our services are designed with privacy and security in mind.
Collecting and using your personal data
You can browse our websites without providing any personal information. However, to use some of our enhanced functionality will sometimes ask for additional information in order to process your request, but don't worry, we make sure to use the best date management systems from websites like https://www.couchbase.com/products/full-text-search. Examples include:
Providing your name, email, and contact details to request a prospectus or make an inquiry to an education provider.
Providing your name, email address, and preferences to create an account to receive email newsletters and save your preferences.
Providing your name, contact details, and education history to engage with offline education counseling services.
The details we request for each piece of enhanced functionality will depend on what is required to perform the action. For example:
If we need to contact you by email, we will request your email address.
If we tailor your experience by displaying available courses, we will ask for your preferred start date.
Details of why we collect each piece of information are displayed clearly next to the field used to enter the data.
Keep you logged into the website.
Understand and save your user preferences for future personalized experience and to allow us to
deliver the type of content and products in which you are most interested.
Compile anonymized data about site traffic and site interactions in order to offer better site experiences and tools in the future. We use tools such as Google Analytics, IDP Connect Insights, and the IDP Connect Enrolment Matcher Tool to do this.
Personal information is never held on any of our first-party cookies.
You can choose to have your computer block some or all cookies for you. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies, some advanced features will be disabled and some of our services may not function as intended.
Anonymized analytics and insights :
Occasionally, we will ask for additional information to help us monitor the reach and effectiveness of our services. For example, when creating an account, we may ask for your country of residence or postcode. This data will only ever be used in an anonymized format to help us demonstrate the effectiveness and improve the products and services we offer.
We use Google Analytics to log review aggregated use data across all of our websites. No personal data is shared with Google Analytics.
Geographical data and geotargeting :
As with all websites, your IP address is sent to us each time a webpage is viewed. For some functionality, we use this along with geo-location information provided by your browser to provide location-specific content within our websites and apps. Your IP address and location information are stored anonymously, and not associated with any other personal details. You can stop sharing this information by changing your browser settings.
Mobile app specific settings :
We offer push notifications, location-based services, and targeting advertising through our apps. When you first use one of our apps, you will be asked whether or not you want to turn-on these services. You can opt-out of these services at any time using the changing the permissions through your device settings.
Your rights :
Reviewing and updating your data
You can update the information we store on your behalf by logging into your website account and updating your profile. If you were not assigned a password when creating your account, you can request a new password online by selecting the ‘forgotten password’ option. If you do not have access to this account, you can request a data update by contacting the Privacy Manager.
In line with the GDPR regulations, you have the following rights:
The right to be informed
You have the right to be informed why and how we collect your personal data, how we will use this information, whom we share it with, what are the security measures we take to protect this information and what your individual rights are; We will publish this information in this Privacy Notice.
The right to access :
You have the right to access the information we hold for you by sending a request here or logging to your online profiles. If you need further information, you can make a Subject Access Request by contacting your contact or the Privacy Manager.
The right to rectification :
You have the right for inaccurate or incomplete data we hold to be updated. You can make a request to have your data updated either through your contact or the Privacy Manager.
The right to restrict processing :
You have the right to restrict processing when you have exercised one of the above right and it may take some time to process that request. For example: when you contact us to update your details you have the right to request restriction until your details are updated.
Right to withdraw consent:
For the processing activities where we have asked you for consent, you have the right to withdraw this consent at any point by clicking on the unsubscribe link in any email we send you, or by updating your profile in the application or by contacting the Privacy Manager.
Email newsletters :
As industry experts, it is our primary objective to help you with your educational journey. You will receive emails based on your course, institution or location search history. We will not share your personal data with these institutions. You can withdraw your consent at any point by logging in to our website and going to your profile page. For more details please contact us via the contact details provided in this Notice.
Market Research, Surveys, and Competitions :
To be in a position to offer you beneficial services and products, or to advise our partners on your educational preferences, we often run surveys and market research campaigns that you can choose to take part in.
The data collection, use, and storage vary depending on the focus of the research. Before supplying any personal information and for more details on the research we are conducting, please read the privacy note included in each survey or survey invitation you receive from us. We currently run surveys using a 3rd party platform called Typeform.
For market research, we may engage a specialist company to conduct the research on our behalf and they may have access to your personal data. We will take all steps necessary to protect your personal data throughout the research period and either randomize it or delete it when it is no longer required.
Sharing your data with partners :
We work with range of learning providers that advertise courses on our platforms or offer services relevant to your educational research journey.
Your personal data will only be shared with learning providers you have chosen to engage with via our websites. For example, when you make an enquiry or a prospectus request to an institution, your details relating to that enquiry will be provided to the institution so that they may answer your enquiry directly.
We also provide anonymised site usage data to providers to enable them to monitor enrolment from users who use our websites.
If you take part in one of our market research campaigns or surveys, we will never share your personal data with our partners, we only share aggregated data that cannot identify you individually.Our data handling procedures ensure your personal data is protected through the service you receive from us. Furthermore, we have data sharing agreements in place with our partners to make sure they apply security operational and technical measures when processing your personal information.
Links to other websites:
On our website there are lots of links to course provider websites. This privacy notice does not cover these links. We encourage you to read the privacy statements on the other websites you visit.
Changes to the Privacy Notice :
The date of the most recent version will appear on the top of this page. From time to time we may be updating this Privacy Notice, please review it each time you are to submit personal information. If we make any significant changes to this notice we will send you an email informing you of these amendments. If you do not agree with these changes please do not use our websites to provide personal information. You can also delete your account at any time .
Further questions :
If you have any question or complaints regarding your personal data, please contact the Manager at the address below: